1. Does Poloniex process the transactions when users buy crypto with their debit/credit card?
No, Poloniex is not directly involved in any fiat on-ramp or off-ramp transactions, which are processed by our partner fiat payment service providers at their sole discretion.
2. Which vendors does Poloniex work with now to provide the one-click fiat on-ramp service?
Currently, our fiat on-ramp partners are Mercuryo and Simplex.
3. Is there any upper or lower limit on how much crypto I can buy with fiat?
Yes, you will see the single purchase limit in the amount input box.
4. Will I be charged transaction fees when buying cryptos with the fiat on-ramp service providers?
Most service providers charge transaction fees. Please refer to their official websites for the specific fee rates.
5. Does Poloniex charge transaction fees?
No, Poloniex does not charge you any fee when you use the one-click fiat on-ramp service.
6. Why the final quote I get from the fiat on-ramp service provider is different from that shown on Poloniex?
The quote displayed on Poloniex is for your reference only. It is calculated based on the real-time price provided by the third-party vendors, which is subject to deviation caused by market changes or calculation errors. Please refer to the official website of the service providers for the latest exchange rate.
7. Why the final exchange rate I get is different from what I see on Poloniex?
The exchange rate displayed on Poloniex is the quote at the moment of your inquiry and does not reflect the latest changes in the crypto price. Therefore, it is for your reference only. Please refer to our third-party service providers' websites for the most up-to-date exchange rate that will apply to you.
8. When will the crypto be credited to my account after the purchase?
Under normal circumstances, you will receive the crypto in your Poloniex account within 2 to 30 minutes after the successful purchase. It might take longer to arrive depending on the blockchain network traffic or the service conditions of the vendors. New users may need to wait up to a day for the crypto to arrive.
9. If the crypto didn't arrive in my account for a long time, what could be the reasons? Who should I ask for help?
There are two possible reasons why your crypto doesn't arrive in your account:
It could be that you didn't complete the full KYC verification;
or the payment you have made for the on-ramp transaction is not successful.
If you haven't received the crypto in your Poloniex account two hours after the transaction, please contact the third-party provider as soon as possible. Should you need any assistance from Poloniex's customer service team, please provide us with the order number of your transaction, which can be obtained from the third-party service provider.
10. What if I need help making the payment during the purchase?
Please contact the service provider you chose immediately for assistance.
11. Will Poloniex keep my credit card information?
No, Poloniex will not keep any information related to your credit card. All information needed for one-click crypto purchases will be kept and managed by third-party providers. For more details, please refer to their privacy policies.
12. Can I see all my fiat on-ramp transaction history?
You can find all your fiat on-ramp transactions in [History] on the [Buy Crypto] page.
13. Can I choose to buy crypto with the fiat currencies of countries other than my country of nationality?
This depends on the KYC requirements of third-party providers. You can learn more about this from the provider you choose.
14. Do third-party providers set any limit on how much crypto I could buy?
Yes. You can click the links below to view more information on the providers' websites.
a) Mercuryo's purchase limit
b) Simplex's purchase limit