Poloniex customers who wish to buy or sell crypto with Simplex are subject to their KYC requirements, review process, and banking requirements.

Simplex Eligibility Checklist

✓ Poloniex customers in the following countries will be able to purchase crypto using their debit and credit card with Simplex:

Andorra, Argentina, Australia, Austria, Bahrein, Belgium, Brazil, Brunei, Bulgaria, Chile, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French Polynesia,Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hong Kong (China), Hungary, India, Ireland, Isle of Man, Italy, Japan, Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Martinique, Metropolitan France, Moldova, Montenegro, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan (China), Turkey, United Kingdom.

✓ Poloniex customers in the following countries will be able to purchase crypto using their Simplex bank account:

Andorra, Australia, Austria, Belgium, Bulgaria,Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain ,Sweden, Switzerland, and the United Kingdom.

Eligibility FAQ

My account says I am ineligible but I live in a supported country — what do I do?

Please get in touch with our team at support@poloniex.com for assistance. Soon you will be able to update your Profile Information on your own, directly in the app.