If you would like to change your password, please navigate to the password reset page here.
Once you request a new password, an email will be sent to you from firstname.lastname@example.org with a link that will lead you to a page where you will be asked to set a new password.
Should your IP change during this period, the password reset procedure will fail. If you are experiencing this, please disable your VPN or anything that could cause your IP address to change unusually quickly.
We recommend using the desktop version of Poloniex in order to finish this process. The mobile website is currently being updated, and may not allow the full completion of your reset.
If you cannot change your password using this process, please contact our support team for assistance.
From time to time we receive lists from third-party services that contain potentially compromised email addresses and passwords. While these lists are not usually related to Poloniex users specifically, we evaluate them closely to determine whether or not a customer’s account information could be compromised. We will then take additional steps to protect a customer’s account, like proactively resetting their password, if we determine that their account information could be compromised.
If you recently received an email from us about this, you can find details on the ticket. We recommend selecting a unique, secure password and enabling two-factor authentication (2FA) on your account if it is not currently enabled. Please find instructions on how to enable 2FA in this Help Center article.