In late 2020, Poloniex spun out from Circle into a new company, Polo Digital Assets, Ltd., with the backing of a major investment group. The spin-out has helped us focus on the needs of global crypto traders with new features, assets and services.
Unfortunately, in order to be competitive in the global market, we were not able to include US customers in the spin out, and we can no longer serve new or existing US customers. The criteria for a US customer are as follows:
- Accounts that either now, or in the past, have a US address entered
- Accounts that either now, or in the past, have a US ID document uploaded
- Accounts that are consistently logging in from US IP addresses
Please be aware that US customers were able to withdraw their assets through Circle until at least December 15, 2019. If you have not withdrawn your funds yet, you are unable to do so through Polo Digital Assets, Ltd, and the Poloniex Support Team can no longer assist you.
Please reach out to Circle Poloniex US Support for any questions regarding your US account and a member of that team will be happy to help. You can submit a support ticket with their team at https://poloniexus.circle.com/support/ or by emailing firstname.lastname@example.org.