We released a brand new web trading experience on July 1st. We know changes like this can take some time to get used to so we wanted to provide a guide for how you can do all of your favorite things (and more!) with our upgraded exchange.
Why don’t I see the new exchange?
For now this is an opt-in/opt-out experience, which means you have the option to choose between both designs. If you currently see the old exchange but want to switch to the new one, you should see a button at the top of your screen where you can “Switch to the New Exchange”.
How do I switch back to the legacy exchange?
While we recommend trying out the new exchange, if you want to switch back to the old design temporarily, you can do so by clicking the “Switch to Legacy Exchange” button at the bottom left of your screen. We plan to stop support of the legacy exchange within a few weeks of our initial launch.
Where do I find all available markets?
At the top of your page there is a green banner that shows which market you are currently viewing. On the left side of this banner, there is an arrow you can click that brings you to the list of all available markets.
Can I change how the order book is displayed?
You’ll see the Order Book to the left of the charts. You have the ability to change whether it displays buy orders, sell orders, or both by toggling the green/red lines on the top. You can also change how the order book is grouped by choosing between 0, 1, 2, 4, 6, and 8 decimal places.
Where can I see my trade history?
You can see your trade history by clicking “My Trades” below the left side of the charts. This will show you all of the trades you have made within the market you are viewing. In order to see your trade history for all trading pairs, you have to navigate to your Activity tab.
How do I choose my favorite markets?
If you hover on a market row you will see a star to the left of the pair. Click the star to add the pair to your list of favorites! You can see your list of favorite markets by clicking on the ‘Star’ in the top left next to the base markets, or by navigating to the ‘Favorites’ section on the bottom right of the web page. Your favorites are now stored with your account so you can view them across devices!
How can I see my Open Orders?
You can see a list of your Open Orders below the right side of the charts. You have the option of viewing all of your open orders across markets, or only the specific market you’re viewing by toggling on the “Hide other pairs” option.
Where can I give feedback on the redesign?
If you have feedback on the new exchange design, we’d love to hear from you! You can contact us by navigating to the bottom of the page and clicking “Tell us what you think”. This will bring you to a Google Form where you can submit your much-valued feedback.
Where can I keep track of new Poloniex Notices?
The ‘Notices’ section no longer exists with the new exchange design, however we do plan on adding this in the future. For the time being, you can only view our ‘Notices’ on the Legacy Exchange or keep up to date by following us on Twitter. You can switch to the Legacy Exchange at the bottom of the web page.
Why can’t I view the new exchange from my phone?
When we first launched, you were only able to view the new exchange from the desktop site. Mobile web browsers have now been added. If you're still having trouble accessing the new exchange from your mobile device, please reach out to us and we'll help you to troubleshoot the issue.