Certain countries are prohibited from accessing the exchange and the users from these countries are blocked at the IP level.
Crimea, Cuba, Iraq, Iran, Libya, Mainland China, North Korea, Ontario, Sudan, Syria & United States and US Territories (such as American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands).
Prohibited Countries for Futures
Belarus, Burma, Burundi, Mainland China, Crimea and Sevastopol, Cuba, Democratic Republic of Congo, Iran, Iraq, Libya, Mali, Morocco, North Korea, Ontario, Somalia, Sudan, Syria, United States of America and Zimbabwe.
My account says I am ineligible but I live in a supported country — what do I do?
Please get in touch with our team at firstname.lastname@example.org for assistance. Soon you will be able to update your Profile Information on your own, directly in the app.