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Using Your Account
Everything about your account: logins, deposits, withdrawals, and account security.
Account Security
- How to identify legitimate Poloniex websites, social media profiles, and communications
- Importance of 2FA
- Self Freeze Email
- Reporting a Compromised Account
- How to Avoid Scams
- Security for Level 1 Accounts
Login Issues
- I Cannot Access my Poloniex US Account
- How to use 2FA 16 digit recovery code
- Manually Disabling Two-Factor Authentication (2FA)
- One-Time Code Explained
- Password Reset
- Temporary Bans (1015 Rate Limiting) Explained
Deposits/Withdrawals
Transaction FAQ
Deposits
- How to Check if a Token is Supported (Based on Contract Address)
- Depositing from MetaMask Wallet
- What is a Payment ID/Memo/Destination tag/Message?
- Delayed or Missing Deposits
- Depositing to the Wrong Address
Withdrawals
- Withdrawing from Poloniex to MetaMask Wallet
- Delayed or Missing Withdrawals
- Withdrawal is Awaiting Approval
- Confirming Your Withdrawal
- Introducing Off-Chain Transfers