Submit a request – Poloniex

Your email address

Poloniex Email Address

Phone Number (Please add the Area Code eg: +65123xxxxx, +65(Country code)123xxxxxx(Number))

What can we help you with today?

If you already have an open ticket for this issue, please respond to your ticket directly as duplicate requests increase wait times for all customers.

Why can’t you login?

Why are you verifying your account?

What type of transaction are you inquiring about?

What is your withdrawal inquiry?

What is your deposit inquiry?

What is your inquiry about?

What information do you need to update?

For information on how to update account information, please see this article: https://support.poloniex.com/hc/en-us/articles/360040029833-How-to-Update-Your-Account-Information

What is your API inquiry about?

What best describes your inquiry?

What issue are you encountering with 2FA?

Have you tried recovering your 2FA with the 16 digit recovery key?

If you have not, please attempt manually adding the 16 digit code to the Authenticator following the instructions found here: https://support.poloniex.com/hc/articles/360039531134

Have you tried syncing your device with your time server?

If you have not, please try syncing your time server following the steps found here: https://support.poloniex.com/hc/articles/360040029033

Have you ever had funds in your Poloniex account?

Do you have funds in your Poloniex account?

Have you withdrawn all funds from your account?

Please ensure that you have withdrawn all funds before proceeding with an account closure request.

Have you exported your trade and deposit history?

For future tax reporting purposes we highly recommend that you export your transaction history as you will not be able to access this information once your account is closed. https://poloniex.com/tradeHistory, https://poloniex.com/depositHistory

What is the issue you are encountering with your attempted withdrawal?

Can you provide more information on the deposit?

Coin Name

Deposit Address

Please select the deposit address. If you don't have the deposit address enter N/A.

Transaction ID

Please provide your Transaction ID. If you don't have a Transaction ID enter N/A.

Transaction Payment ID, Tag or Memo ID (Optional)

If your transaction requires a Memo ID, please attach a screenshot of your withdrawal history containing transaction details in the Attachments section below.

Withdrawal Date/Time (in UTC)

ex. 2019/12/20, 18:01:20

What best describes your inquiry?

What is the name of the Campaign/Competition you are referring to? (Optional)

Are you a US Customer?

Have you attempted resetting your password using the self-service process?

If not, you can start that process here: https://poloniex.com/resetPassword

Do you have API enabled on your account?

Was this withdrawal initiated by you?

Subject

Description

Please enter the details of your request and our support team will reply via email as soon as possible.

Attachments

Add file or drop files here

How can we help?

If you are a Poloniex US customer: contact Poloniex US Support for assistance. We will not be able to assist with any requests related to a Poloniex US account.